Yes, our jewellery is crafted with the highest quality stainless steel and layered in genuine gold, platinum or rhodium vermeil. 5 microns to be exact. This process creates the thickest coating of finish material which is highly durable and fade proof.
Our jewellery is designed for a lifetime and is guaranteed for life. Using PVD vacuum coating technology to bond the finishing layers which are as resistant to the elements as real solid gold or silver.
Yes, our jewellery does not fade from water exposure or human sweat. We have crafted all our pieces to be worn everyday in all situations.
Yes, all orders come packaged in a box which includes a microsuede storage pouch, premium vermeil cleaning cloth and jewellery care guide.
The usual suspects. Credit Card, Debit Card, Mastercard, Visa, American Express, PayPal, Apple Pay, Google Pay, Shop Pay & Afterpay. If you have any issues with payments & checkout please contact us here.
Yes. We are an Afterpay approved retailer and are proud to offer our customers this interest-free, buy now & pay later option. This means you can get your order now, and pay it off over 4 payments. To pay with Afterpay, just select it as your payment option at checkout and follow the prompts. For new customers Afterpay will give you an instant decision.
Relax. If you need to add to or change your order, please contact us here with your order number. If you have placed multiple orders in a short amount of time for the same delivery address, we usually notice this and will combine them where possible and refund any extra shipping charges automatically to you.
We want you to get it fast and have a great logistics system to ensure our deliveries are the fastest door to door service possible. All orders are packed & despatched within 24 hours from our Melbourne location.
For Australian orders, you will see it in 2-7 Days For international orders, you will see it in 8-21 Days
Once your order is packed and dispatched by us, you will receive a shipping confirmation email which contains your tracking number. Please refer back to your shipping confirmation email to track your order.
Always. All our shipments are fully tracked and insured for loss or damage. We guarantee you will get your order safely and just the same as it left our premises. Any delivery issues will be actioned with the highest priority. Contact us here
For the fastest door to door service in Australia, we only use Couriers Please or Fastway Couriers to deliver your order. This won't always be possible if you are in a remote/regional location or have a po box. We will send such orders with Australia Post at no extra cost.
Warranty & Returns
Yes. We want you to be fully satisfied with your new purchase. If you need a different size, or you've simply had a change of heart, we understand. Send it back within 30 days and we will happily refund or exchange your purchase. Contact us here for help with returns.
For complete peace of mind, all San Andrés jewellery comes with a lifetime guarantee on workmanship. If your item breaks or fades during normal use, we will repair or replace it. See full terms here
If your return is due to a warranty claim or defective product, we will cover all shipping expenses incurred by the customer in returning the product (if we request the item be sent back to us and we approve your claim). If your return is a change of mind, we work on a like-for-like principle, where the customer pays the return shipping and we incur shipping costs of sending the new product back to them. See full terms here.
Please contact us via our contact page here to initiate a return. Please include your order number and a short description.
San Andrés is the Melbourne-born street jewellery collective. Established in 2017, we design and handcraft premium Men's jewellery. Although our jewellery is designed for Men, we have many wonderful Women for customers who love our jewellery! We are proud of our quality of workmanship and so our jewellery has become a popular name in Melbourne and around Australia. You can read more of our story here.
Yes. We are a fully registered, locally owned, Australian business. We pack and dispatch every order from our Melbourne location.
Yes. We use 95% recycle-able packaging and the least possible amount of plastics to minimise our footprint. Your San Andrés order is delivered by 100% carbon neutral delivery services to further offset our impact. San Andrés is an all-inclusive small business. We stand for justice, equality, honesty, fairness and respect for all living things.
Please contact us via our contact page here. We will happily assist with your enquiry.