All San Andrés jewellery comes with a lifetime guarantee on workmanship. If your item breaks or fades during normal use we will repair or replace it. See full terms below.
$7.95 flat rate courier delivery in Australia. $12.95 flat rate international express. Free delivery on orders over $80. Every step of the process is tracked and communicated with you from order confirmation to delivery.
Terms & Conditions
Faulty and defective products
San Andrés will repair or replace your jewellery if it breaks as a part of normal use, such as broken links and clasps. This is in addition to our standard quality guarantee. Every order includes a jewellery care guide which explains how to care for your jewellery. The guarantee does not extend to any damage or breakage which is due to misuse, accident, abuse, intentional damage, normal wear and tear (such as scratching), improper care or any other such unreasonable instance. If the original item is no longer available, we can exchange it for a similar item of your choice, or we may offer a store credit. In order to validate a warranty claim, we may request photos, videos or a physical return of the item so we can conduct an inspection. If your warranty claim is approved, we will cover all related shipping costs.
30 Day Returns
If you change your mind on an item, send it back within 30 days and we will refund or exchange your purchase. Item may be worn, but should be in resale-able condition, so it shouldn't be scratched or damaged in any way. If the item is damaged or not resale-able, we may offer a partial refund or exchange only. Return shipping is at the cost of the customer for change of mind, however replacement items will be shipped back to customer free of charge.
To initiate a return, please submit a request to our contact page. please include a short description and your order number.