All San Andrés jewellery comes with a lifetime guarantee on workmanship. If your item breaks as part of normal use we will repair or replace it. See full terms below.
$7.95 flat rate courier delivery in Australia. $12.95 flat rate international express. Free delivery on orders over $80. Every step of the process is tracked and communicated with you from order confirmation to delivery.
Terms & Conditions
Faulty and defective products
San Andrés will repair or replace your jewellery if it breaks as a part of normal use, such as broken links and clasps. This is in addition to our standard quality guarantee. Every order includes a jewellery care guide which explains how to care for your jewellery. The guarantee does not extend to any damage or breakage which is due to misuse, accident, abuse, intentional damage, normal wear and tear (such as scratching, tarnishing, fading and patina past 90 days as part of a normal lifecycle), batteries in watches past 60 days, improper care or any other such unreasonable instance. If the original item is no longer available, we can exchange it for a similar item of your choice, or we may offer a store credit.
30 Day Returns
If you change your mind on an item, send it back within 30 days and we will refund or exchange your purchase. Item may be worn, but should be in resale-able condition, so it shouldn't be scratched or damaged in any way. If the item is damaged or not resale-able, we may offer a partial refund or exchange only. Return shipping is at the cost of the customer. Opened grillz cannot be returned due to health and safety.
To initiate a return, please submit a request to our contact page. please include a short description and your order number.